Tenants Guide

Tenant Services In London

We aim to deliver a competitive and professional service to our tenants. Your satisfaction and comfort is central to what we aim to do

Why rent through us?

From studio flats to family homes, we have expert knowledge of the local market to guide you through the renting process, and we will help to take the pressure off finding your new home. During your tenancy, if you have any questions we encourage you to contact a member of our staff who will be very happy to help and advise you. Please find below some useful information that will guide you through the process of renting with us.


We will take references, which may include a letter from your employer or any former landlords, a character reference, current banks statements or pay slips, a copy of ID in the form of passport or driving licence. In addition a credit check will be undertaken, using an independent referencing company.

Your deposit

Before your tenancy begins we require the first month’s rent, deposit and fee in cleared funds. The deposit is used in the event of breakage or damage caused. The holding deposit shows good faith on the part of a prospective tenant enabling the landlord to take further action in the confident knowledge that the applicant is serious and fully committed to the property. The holding deposit is particularly appropriate where there is good demand for the property and the landlord may lose other prospective tenants if the applicant causes unnecessary delay or declines the tenancy at the last minute. The deposit is normally equivalent to one month rent. Where we manage the property, the deposit is held in a bonded client account in accordance with the ARLA and government regulations. This means that it is protected both during and after your tenancy. All deposits now have to be protected by law so if you are considering renting through a private landlord or another agent, ensure that they are in compliance with the law and ask them which Tenancy Deposit Scheme they are registered with.

When can I move in?

Once we agree on terms and conditions, we will make a date for you to move into your new home. You will need to come to our office and sign the Tenancy Agreement and the Inventory. All our tenancy agreements are Assured Shorthold Tenancies (AST), unless otherwise stated. Please speak to one of our representatives who will instruct you further.

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